Refund policy

Returns and Refunds

You have 14 days from the delivery date to request a return for any reason. To be eligible, the item must be unused and in its original packaging, and you will need your order number or proof of purchase.

How to start a return: email support@meloraofficial.com with your order number and a short note about what is wrong. We reply within 1-2 business days with return instructions and, where a return is needed, the return address for your specific order. Please do not ship anything back before contacting us, as returns sent without prior authorization cannot be processed.

Defective, damaged, wrong or undelivered items: we cover these entirely, at no cost to you. In most cases we will not ask you to ship the item back, a photo is enough. Contact us within 7 days of delivery and we will replace the item or refund you in full, whichever you prefer.

Change of mind, orders over 40 USD: return shipping is at your expense. We will send you the return address once your request is approved.

Change of mind, orders under 40 USD: we will refund you without asking for the item back. Keep it.

Cancellations: you can cancel your order for a full refund at any time before it ships. Once it is with the carrier, please use the return process above.

Refunds: once your return is approved, or once we have received and inspected a returned item, we will email you either way. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it. If more than 15 business days have passed since we approved your refund and you still do not see it, email support@meloraofficial.com and we will chase it.

Non-returnable items: gift cards.