Shipping policy

Shipping and Delivery

We currently ship to the United States only. Europe is coming soon.

Where your order ships from: Melora is a Ukraine-registered business. We do not operate a US warehouse. Our fulfillment partners ship your order directly from their warehouses, primarily located in China.

Processing time: 2-3 business days from payment confirmation. Orders placed on weekends or public holidays begin processing the next business day.

Delivery time: 12-25 days after processing, depending on the shipping method. Most orders arrive in about three weeks.

These are estimates, not guarantees. Carrier backlogs, customs processing and peak seasons can extend them. If we cannot ship your order within the timeframe stated at the time of purchase, we will notify you and offer you the choice of a revised shipping date or a full refund.

Shipping cost: free standard shipping on every order, no minimum.

Tracking: you will receive a tracking number by email once your order ships. Please allow up to 72 hours for the first carrier scan to appear. A tracking number that has not updated yet is normal and does not mean anything is wrong.

Duties and taxes: any import duties or taxes assessed by customs are the responsibility of the recipient unless stated otherwise at checkout.

If your order is late: if it has not arrived within 10 days of the estimated delivery date, email us at support@meloraofficial.com. We will trace it with the carrier, and if it cannot be located we will reship it or refund you in full, whichever you prefer.

Wrong address: please double-check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment.